in conjunction with the BPM Conference
Deadline for workshop paper submissions: May 25th, 2013
Up to now, the interaction of social software and its underlying paradigms with business processes have not been investigated in depth. Therefore, the objective of the workshop is to explore how social software interacts with business process management, how business process management has to change to comply with weak ties, social production, egalitarianism and mutual service, and how business processes may profit from these principles.
The common effort of workshop participants created two papers:
14:00 - 14:15 Introduction
14:15 - 14:40 Application and Simplification of BPM Techniques for Personal Process Management
In his paper “Application and Simplification of BPM Techniques for Personal Process Management”, Marco Brambilla identifies the socialization of task management as an important issue. Therefore, his paper gives a vision towards the application of BPM techniques and tools to personal task management. By this means, the interactions, dependencies and constraints between tasks can be handled in a structured way.
14:40 - 15:05 Social Data for Product Innovation, Marketing and Customer Relations
Rainer Schmidt shows in his paper, how data created within social software, called social data, can be used to support product innovation, marketing and customer relations. Social data are created by the core mechanisms of social software: social production, weak ties and collective decisions. They allow to innovate products more thoroughly and quicker as before. Customer requirements can be identified better than before, when using social data. Also, relevant events in the relationship between customer and enterprise can be detected earlier and more reliably.
15:05 - 15:30 A Conceptual Approach to Characterize Dynamic Communities in Social Networks: Application to Business Process Management
In the paper “A Conceptual Approach to Characterize Dynamic Communities in Social Networks: Application to Business Process Management” from Cassio Melo, Bénédicte Le Grand, and Marie-Aude Aufaure measures based on Formal Concept Analysis are used to determine the conceptual proximity between people. Significant insights on trends and market behavior can be obtained from analyzing the evolution of this proximity measure. A case study on Twitter exemplifies the research.
15:30 - 16:00 Coffee
16:00 - 17:00 Key-Note by Alistair Barros on Social Software
17:00 - 17:15 Mini-Break
17:15 - 17:40 Business Processes for the Crowd Computer
17:40 - 18:05 Processbook: Towards Social Network-Based Personal Process Management
Seyed Alireza Hajimirsadeghi, Hye-Young Paik, and John Andrew Shepherd introduce processbooks as means for social network-based personal process management in their paper. They start from the observation that many individual processes are codified via Web sites. Users have to discover and integrate these processes in order to accomplish their personal goals. The authors introduce so-called processbooks to extract personal process model from online sources. The extracted processes can be customized, maintained and shared with other users. Process books also support the execution of personal processes.
18:05 - 18:30 Evaluating Social Tagging for Business Process Models