in conjunction with the BPM Conference
Deadline June 1st, 2014
Social software  is a new paradigm that is spreading quickly in society, organizations and economics. More and more enterprises use social software to improve their business processes and create new business models. Social software provides new interaction patterns that allow to integrate more stakeholders in a broader way and to design business processes in a completely new way. These four patterns are:
Weak-ties are spontaneously established contacts between individuals that create new views and allow combining competencies. Social software supports the creation of weak ties by supporting to create contacts in impulse between non-predetermined individuals.
Social Production is the creation of artefacts, by combining the input from independent contributors without predetermining the way to do this. By this means it is possible to integrate new and innovative contributions not identified or planned in advance.
Egalitarianism is the equal handling of all contributors of a business process. This is done with the intention to encourage a maximum of contributors and to get the best solution fusioning a high number of contributions, thus enabling the wisdom of the crowds.
Social software is based on the idea, that value-creation is a mutual process. Thus both service producer and consumer (or better prosumer) cooperate in order co-create value.
Applying these four patterns to business processes creates huge chances for the design, implementation and operation of business processes. Social software is used to communicate with the customer increasingly in a bi-directional manner. Companies integrate customers into product development using social software to capture ideas for new products and features. Mass production is more and more replaced by the individualized provisioning of services and products. Thus social software establishes learning relationships with customers and stakeholders. Inside companies, hierarchical structures are more and more dissolved and replaced by a culture of trust. The exchange of knowledge and information is improved. Innovations and decisions are created socially and not by single experts and managers. Combining social software and business process management benefits a lot from the recent advances of data processing, subsumed as Big Data. Today large amounts of semi-structured and unstructured data as created by social software can be processed. Based on the analysis of this data, social software is able to influence business process (management) significantly.
1. Interaction of social software with business process management
2. Use of social software in business processes.
3. Leverage social software in business process management and business processes using Big Data.
The common effort of workshop participants created two papers:
Agenda of BPMS2 2013
9:00 - 9:30 Welcome and Introduction
Rainer Schmidt gives an introduction to BPMS2 2013
9:30 - 10:00 Enabling Workflow Composition within a Social Network Environment
In their paper "Enabling Workflow Composition within a Social Network Environment", Ourania Hatzi, Despina Topali, Mara Nikolaidou and Dimosthenis Anagnostopoulos, introduce a recommendation mechanism, that can automatically discover and combine appropriate gadgets in a social network, in order to create workflows that complete certain tasks.
10:00 - 10:30 coffee break
10:30 - 11:00 Meta-Model for Goal-Based Social BPM
Mohammad Ehson Rangiha and Bill Karakostas propose an idea for driving BPM enactment through a goal-oriented approach in their paper “Towards a Meta-Model for Goal-Based Social BPM”
11:00 - 11:30 An experiment on the capture of business processes from knowledge workers
David Martinho and Antonio Rito Silva describe an experiment on the capture of business processes tacit knowledge owned by knowledge workers. The experiment hypothesis is that, by the guidance of a recommender system, knowledge workers behavior converge, they label the informational objects with the same set of labels and the reuse of labels increase over time.
11:30 - 12:00 ISEAsy: a social business process management platform
Marco Santorum, Agnès Front and Dominique Rieu present the social platform called ISEAsy incorporated into a social network built around organizational processes and participants sharing common interests.
 R. Schmidt and S. Nurcan, “BPM and Social Software,” BPM2008 Workshop Proceedings, Springer–LNCS, Springer, 2008.