Welcome to BPMS2 - International Workshop Series on Business Process Management and Social Software

The 10th Workshop on
Social and Human Aspects of 
Business Process Management
(BPMS2’17)

Deadline for workshop paper submissions: June 5, 2017


September 10 - 11, 2017

in conjunction with the BPM Conference, Barcelona, Spain


The involvement of human aspects into Business Process Management takes place both on a social and individual level. Social software   is a new paradigm that is spreading quickly in society, organizations and economics. Enterprises use social software to improve their business processes and create new business models. Social software is used both in internal and external business processes. Using social software, the communication with the customer is increasingly bi-directional. E.g. companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.into Business Process Management takes place both on a social and individual level. Social software   is a new paradigm that is spreading quickly in society, organizations and economics. Enterprises use social software to improve their business processes and create new business models. Social software is used both in internal and external business processes. Using social software, the communication with the customer is increasingly bi-directional. E.g. companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.companies integrate customers into product development to capture ideas for new products and features. Social software also creates new possibilities to enhance internal business processes by improving the exchange of knowledge and information, to speed up decisions, etc.

In parallel to the fact that more and more enterprises are using business process management also the individual is involved in a multitude of business processes. This creates a number of new challenges. Individuals have to cope with multiple process contexts and thus have to administer data appropriately. Furthermore, individuals have to integrate the external business processes into their own work environment or even to couple several external business processes. Human aspects of business process management relate to the individual who creates a process model, to the communication among people, during and after the process execution, and to the social process of collaborative modelling. Human aspects also relate to the interaction / collaboration / coordination / cooperation that should be implemented in the business process or to specific human-related aspects of the business process itself and their representations in models.

Up to now, the interaction of social and human aspects with business processes has not been investigated in depth. Therefore, the objective of the workshop is to explore how social software interacts with business process management, how business process management has to change to comply with weak ties, social production, egalitarianism and mutual service, and how business processes may profit from these principles. 


[1] R. Schmidt and S. Nurcan, “BPM and Social Software,” BPM2008 Workshop Proceedings, Springer–LNCS, Springer, 2008.




Workshop Goals

The workshop has the goal to investigate the relationship of social software and business process management in three areas.

1. Social Business Process Management (SBPM)
2. Social Business: Social software supporting business processes
3. Human Aspects of Business Process Management


Agenda 2017

09:00  - 10:30 

Selmin Nurcan, Rainer Schmidt

Welcome and Introduction

 

Michael Möhring

Impact of Social Software on Modelling Cost (invited presentation)

Michael Stach, Rüdiger Pryss, Maximilian Schnitzlein, Tim Mohring, Martin Jurisch and Manfred Reichert

Lightweight Process Support with Spreadsheet-Driven Processes: A Case Study in the Finance Domain

 

Ioannis Routis, Mara Nikolaidou and Dimosthenis Anagnostopoulos

Using CMMN to model Social Processes

10:30 – 11:00

 

Coffee Break 

11:00 – 12:30

Johannes Tenschert, Jana-Rebecca Rehse, Peter Fettke and Richard Lenz

Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL

 

Mirela Riveni, Tien Dung Nguyen and Schahram Dustdar

SLA-based Management of Human-based Services in Business Processes for Socio-Technical Systems

 

Michael Möhring, Barbara Keller, Rainer Schmidt, Lara Pietzsch, Leila Karich, Carolin Berhalter and Karsten Kilian

Using Smart Edge Devices to Integrate Consumers into Digitized Processes: the Case of Amazon Dash-Button

 12:30-14:00


Lunchbreak

14:00 – 15:30

Maryam Razavian, Irene Vanderfeesten and Oktay Turetken

Towards a Solution Space for BPM Issues based on Debiasing Techniques

Vanisha Gokaldas and Mohammad Ehson Rangiha

A Framework for Improving User Engagement in Social BPM

Jana Prodanova and Amy Van Looy

A Systematic Literature Review of the Use of Social Media for Business Process Management.

Selmin Nurcan, Rainer Schmidt

Closing




Common Publications

The common effort of workshop participants created two papers: