1. Social Business Process Management (SBPM)

  • Which phases of the BPM lifecycle (Design, Deployment, Operation, and Evaluation) can profit the most by social software?
  • Do we need new BPM methods and/or paradigms to cope with social software?
  • Is there an influence of weak ties, social production, egalitarianism and mutual service provisioning on BPM methods themselves?
  • How are trust and reputation established in business processes using social software?
  • How do weak ties, social production, egalitarianism and mutual service provisioning influence the design of business processes?
  • How does social software interact with WFMS or other business process support systems?
  • What is the impact on conceptual models for those categories of business processes which are not well-defined? 

2. Social Business: Social software supporting business processes

  • Which new possibilities for the support of business processes are created by social software?
  • Are there business processes which require sociality, especially when they are not predictable (as production workflows) but collaborative or ad hoc?
  • How can we use Wikis, Blogs etc. to support business processes? 
  • Which types of social software can be used in which phases of the BPM lifecycle? 
  • What new kinds of business knowledge representation are offered by social production?

3. Human Aspects of Business Process Management

  • What requirements are created for individuals by participating in a multitude of business processes. 
  • Which concepts and technologies exist to support the individual in coping with different external business processes
  • Which further human aspects of business process management exist ?
  • Human-centric business processes
  • Human resource management in business processes