The workshop will discuss three topics. Social Business Process Management, Social Business and Big Data in Social Business. Social Business Process Management is the use of social software to support one or multiple phases of the business process life cycle.
1. Social Business Process Management (SBPM)
- Which phases of the BPM lifecycle (Design, Deployment, Operation, and Evaluation) can profit the most by social software?
- Do we need new BPM methods and/or paradigms to cope with social software?
- Is there an influence of weak ties, social production, egalitarianism and mutual service provisioning on BPM methods themselves?
- How are trust and reputation established in business processes using social software?
- How do weak ties, social production, egalitarianism and mutual service provisioning influence the design of business processes?
- How does social software interact with WFMS or other business process support systems?
- What is the impact on conceptual models for those categories of business processes which are not well-defined ?
2. Social Business: Social software supporting business processes
- Which new possibilities for the support of business processes are created by social software?
- Are there business processes which require sociality, especially when they are not predictable (as production workflows) but collaborative or ad hoc?
- How can we use Wikis, Blogs etc. to support business processes?
- Which types of social software can be used in which phases of the BPM lifecycle?
- What new kinds of business knowledge representation are offered by social production?
3. Big Data in Social Business
- Which data created with social software can be used to support business processes?
- Which categories of business processes can profit from big data ?
- Are there any similarities or relationships with process mining techniques and also with workflow control and role patterns?